Navigating the AI Turning Point: Why Pure Automation Often Fails
August 12, 2025 • by Holger Keller
The working world is at a turning point. While companies invest billions in AI, real productivity leaps often fail to materialize. Gartner even predicts that over 40% of projects with autonomous AI agents will fail.
The Lesson from the Klarna Case Study
A prominent warning signal is the financial service provider Klarna. After a phase of aggressive automation, the company had to realize that the pure focus on cost reduction led to lower quality. Today, Klarna relies again on a highly developed, collaborative human-AI model.
The Human Advantage: Human-in-the-Loop
Successful AI strategies need a balanced approach: AI takes over routine tasks, while humans remain indispensable for empathy, ethics, and strategic decisions.
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